Returns & Exchange Policy

Returns & Exchange Policy

RETURNED GOODS

INDEPENDENT BEAUTY SUPPLY CO., INC. stands ready and willing to help Customers adjust inventory for more efficient turnover. All goods are sold on a guaranteed sale basis, provided a request for transfer or return is made within six months (180 days) from the date of invoice.

INDEPENDENT BEAUTY SUPPLY CO., INC. WILL CREDIT ALL CUSTOMERS’ ACCOUNT UPON RECEIPT OF MERCHANDISE PROVIDED THE FOLLOWING CONDITIONS ARE MET:

    1. Customer requests in writing authorization to return merchandise specifying each item and reason for return.
    2. Only upon receipt of WRITTEN AUTHORIZATION from CO., INC., will merchandise be accepted. Once authorization is received Customer should forward to the address on the authorization request the merchandise contained thereon well packed, freight prepaid (unless otherwise authorized).
    3. Credit will be issued on the following basis:
      1. 100% of original invoiced price.
        1. Saleable, unordered merchandise sent the customer in error
        2. Unsaleable merchandise due to the fault of the manufacturer.
        3. Saleable merchandise which had not sold through at a reasonable rate and which represents overstock.
      2. 80% of original invoiced price.
        1. Merchandise requiring replacement or reconditioning of the package although the product itself is good.
        2. Saleable merchandise damaged in transit due to improper packing, which is being returned for credit.
      3. Non-returnable merchandise.
        1. Packages which have been opened and from which part of the product has been removed.
        2. Merchandise which has been in a fire sale, sacrifice or close-out sale or bankruptcy sale
        3. Merchandise purchased or otherwise obtained in violation of any federal, state or local law or regulation.

Merchandise which has deteriorated due to conditions occurring after shipment and beyond control of INDEPENDENT BEAUTY SUPPLY CO., INC. such as improper storage, heat, cold, smoke, etc

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